Before using the Crown, please verify that you can get 100% within the Neurosity App's or Console's signal quality meter.
Not only are you're getting 100%, but confirm with the following steps:
Keep your head still, view the 100% signal quality
Shake your head from side to side
Verify the percentage goes below 100 while your head is moving
Stop moving your head
Verify the signal quality goes back up to 100%
Check out How to wear the Crown if you struggle to get the Crown to 100%. Once you learn how to get it appropriately worn, you'll always be able to get back to that same feeling and position.
As a new Neurosity customer, you can get a private one-on-one meeting with AJ Keller to get the Crown working perfectly! Please check your email once your Crown is fulfilled for the link, or reach out to [email protected] to get the link sent to you.